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Consumer Duty – FCA expectations of firms

“In July 2022 , the FCA confirmed plans to introduce a new Consumer Duty  that will set higher and clearer standards of consumer protection across financial services and require firms to put their clients’ needs first.

This webinar, presented by Mark Goold from the FCA, will focus on the Retail Investment sector and is designed to help small and medium sized firms understand: 

  • The background to, and key elements of, the Consumer Duty 
  • The areas firms should consider to ensure they are meeting the new requirements 
  • Our supervisory approach to the implementation of the Consumer Duty 

The webinar will also include good and poor practice examples, tailored to the needs of small and medium retail investment firms, and will offer opportunities for questions”

Register your place here. Book now!!

The FCA will also be hosting this webinar as a face-to-face session in Belfast on Wednesday 8th March.


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